Job Description

Responsibilities:

As part of the leadership of our Management Team, you will be responsible for the successful execution of the programs and clients you have been assigned as well as developing positive relationships with their staff. The role also includes responsibility for reaching out to the Regional Manager(s) and providing support for the in-store programs they have been assigned.

Support the Regional Managers and work with them to help their team execute their responsibilities by:

• Building clear direction about the program objectives and key deliverables.
• Preparing store lists for them to assign and return.
• Determining reach, time and KM budgets needed to perform the in-store tasks.
• Building each program for success.
• Determining and providing required tools to execute the program, including:
  • Planograms
  • Retail Activity Reports (RAR)
  • Covering Memos
  • Client Info
  • Photos
  • Complete store lists
  • Reporting and invoicing procedures
  • Client expectations
  • Timelines
• Develop training programs and process as needed to ensure program success.
• Work with instore staff wherever possible.
• Solve programs as the come up.
• Develop new creative solutions to increase efficiency.
• Control costs to maintain program budgets and margins.

Managing the Client Program Responsibilities include:

• Communicate with the client to determine the Scope of Work (SOW).
• Understand the client’s needs, and key deliverables.
• Participate in managing the day to day communication with the Client.
• Assign and approve expenses within the budget provided by the Client and the Regional Managers.
• Communicate with the Regional Managers on a regular basis.
• Manage budgets as required.
• Develop all in-store tools.
• Develop and understand the client need for reporting and invoicing processes.

Key Performance Indicators for BreakFix:

• Reducing the revisits for the same ticket
• Close BBYC tickets withing the Service Level Agreement (24-48 hours)
• Improve communication with the client and BBYC
• All Breakfix tickets are reported in client reporting systems
• Invoicing on time and accurately
• Improved training program and increased abilities in field to improve execution

Communicate with your Regional & Team Leads:

Communication is a two way street.  While it is the responsibility of the Regional & Team Leads to be reaching out to you, you need to be reaching out to them as well.  Make sure that:

• They are up to date on the program requirements and RAR’s.
• They have communicated the instore objectives to their field teams.
• They are completely staffed and will be able to reach the instore targets assigned for the required markets.
• Help the Regional Manager and instore teams to be successful.

Reporting:

For each program, please make sure the Regional Managers understand not just the instore task but HOW and WHEN they need to report. Reporting is 50% of all tasks and work not accurately reported in a timely manner is of no value to us and more importantly – will not be approved for payment.

Reviewing the reports and questioning the data will indicate to the team that you are watching them. This will also help you to better understand how well they are executing their tasks.

You are the last line of defense to solve problems before senior management and clients identify them. You will need to spend time throughout everyday accessing and reviewing instore reports to ensure that the program is executing as it should be.

Action Items:

As the field managers identify problems they cannot solve, they will turn to you. You need to be prepared to answer their questions and provide direction about the next steps that provide the better feedback and value to our clients. 

Wave Your Banner:

When you and the team go above and beyond, experience great success or simply solve a problem that would have gone missed had you not been doing the job, TELL US – let us show the clients how GREAT we are!! 

The Vision and Mission:

Our Vision:

To build a grow a family of people who commit their energy, experience and enthusiasm to providing packaged good vendors in Canada, exciting, cost effective and measureable solutions to increasing product sales.

Our Mission:

To develop and deploy at team of dedicated, smart and committed people who build relationships in retail stores across Canada, and can leverage those relationships to solve instore problems, take advantage of instore opportunities and grow our clients retail sales through improved instore execution.

Our Philosophy:

“Building relationships at store level will create better sales opportunities for our clients.”